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Is Your Letting Agent A Member Of An Approved Redress Scheme?

Date Added 09/10/2014

From 1 October 2014 it is a legal requirement for all lettings agents and property managers in England to belong to a Government approved redress scheme. Despite the fact that the majority of lettings agents and property managers provide a good service there are a minority who offer a poor service and engage in unacceptable practices. This requirement will mean that stakeholders (eg. tenants or landlords) involved in dealing with agents or property managers will be able to make a complaint to an independent person about the service they have received. The scope of a compulsory redress scheme is to eliminate the agents or property managers with bad practices off the market.

There are three redress schemes in England:
Ombudsman Services Property (www.ombudsman-services.org/property.html)
Property Redress Scheme (www.theprs.co.uk)
The Property Ombudsman (www.tpos.co.uk) Any agent you choose has to be a member of one of the above schemes.
If an employer finds home for their employee or contractor, they do not need to belong to the scheme.
This requirement doesn`t apply to landlords who are managing their own property or a friend or relative who is helping a person to manage their property (because that person for example lives abroad) and they do not get paid for the service.
Check for more information gov.uk website https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/361556/Lettings_Agents_and_Property_Managers_redress_scheme_leaflet.pdf .
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